Refund Policy & Cancellation Terms
1. Headline Terms (All Sales Final)
All sales are final. We do not offer refunds for subscription payments — including partially used or unused billing periods. We provide a full-featured Free plan so you can evaluate screen recording, AI caption generation, and YouTube publishing before upgrading. Because AI generation costs (Claude) and social platform API infrastructure costs are incurred immediately upon subscription activation, paid billing periods are strictly non-refundable.
2. Permitted Exceptions
Refunds are evaluated strictly under two specific circumstances: • Verifiable Technical Failure: If a verifiable technical issue on our side prevents you from using the service and we are unable to resolve it, contact support@recordreach.pro — we will assess a refund case-by-case. • Legal Compliance: Where applicable consumer protection law grants a mandatory refund right, refunds are honored in accordance with that law via our Merchant of Record, Lemon Squeezy.
3. Subscription Cancellation
You can cancel your subscription anytime from your billing panel. You keep full access until the end of the current paid period, and no further charges occur. Cancelling does not refund the current period.
4. Infrastructure & Cost Rationale
We charge monthly or yearly fees to sustain AI generation (Claude) and direct social platform API infrastructure. Unused AI generation credits or unposted platform allocations do not carry over or qualify for monetary refunds.