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Got Questions?

Frequently Asked Questions

Everything you need to know about our screen recorder, AI studio pipeline, quotas, and multi-platform publishing.

01.Which social media platforms are currently supported for direct publishing?
RecordReach currently supports 1-click direct publishing to 4 live networks: YouTube (Shorts & Widescreen), X (Twitter), Bluesky, and Mastodon. Additional destination channels—including Pinterest, TikTok, Instagram Reels, Facebook Pages, and Threads—are rolling out automatically as platform API provisions finalize.
02.How does custom voice cloning and consent verification work?
Business tier subscribers can create custom AI voice clones. To prevent unauthorized impersonation, Voice Studio requires recording a mandatory live consent script. Once verified, your custom voice clone is generated and saved securely to your account for studio narration.
03.How many languages are supported for AI video dubbing?
RecordReach AI Dubbing supports 30 global languages including Spanish, French, German, Japanese, Portuguese, Hindi, Arabic, Italian, Polish, and Dutch. The dubbing engine translates spoken audio, matches the speaker's vocal timbre and emotion, and remuxes the audio into the final video.
04.Are video exports and published posts watermark-free?
All exports and published posts on Creator Pro and Business Ultra plans are 100% clean and watermark-free. The Free Starter plan includes a subtle, non-intrusive '⚡ Made with RecordReach' watermark badge on rendered clips.
05.What is your cancellation and refund policy?
You can cancel your subscription at any time with a single click from your Plans & Billing dashboard. When you cancel, you retain full paid access to your plan until the end of your current billing cycle. Payments are securely processed through our Merchant of Record, Lemon Squeezy.
06.How is my video data, screen recording, and media stored?
RecordReach is built local-first: screen recording, audio transcription, and canvas framing run directly in your browser. When you create a post or request AI enhancements, media is stored in your secure Media Vault with 30-day transient retention for multi-platform delivery.
07.What is included in the Free Starter plan?
The Free Starter tier includes unlimited in-browser screen recording, 1 AI caption per day (20/month), 5 highlight clip extractions per month, 2 full AI video analyses per month, and direct publishing to your YouTube channel with zero subscription cost or credit card required.
08.Which web browsers are supported?
RecordReach runs natively on modern Chromium-based web browsers including Google Chrome, Microsoft Edge, Brave, and Opera on Windows, macOS, and Linux without installing external desktop software.
09.When will TikTok, Instagram, Facebook, and Threads be live?
TikTok, Instagram Reels, Facebook Pages, and Threads publishing integrations are actively in rollout. As soon as each network goes live, it will activate automatically in your Post Studio destination matrix with no app updates required.
010.Do I need separate external API keys for AI captions, voiceovers, or thumbnails?
No. All AI features—including AI caption generation, neural voiceovers, multilingual dubbing, and custom thumbnail covers—are fully built-in and included with your plan quota. You never need your own external API keys.
011.How does Privacy Blur work?
RecordReach Privacy Blur uses high-precision OCR to automatically scan video frames for sensitive patterns like API keys, credentials, email addresses, and credit card numbers. You can review all detected tracks on an interactive timeline, adjust temporal padding, or draw custom blur boxes. When approved, our FFmpeg engine permanently burns a pixelated or gaussian mask directly into the video stream. Original recordings remain untouched in your private Media Vault. Note: Auto-detection finds common patterns—always review your video before publishing.
012.Can I reuse a post with a different video?
Yes! With our 1-click Duplicate Post workflow, you can duplicate any existing draft or published post. It instantly copies your master title, platform-tailored descriptions, hashtags, keywords, thumbnail concept prompts, covers, and chapters, while clearing the media reference so you can immediately swap in a new video without re-entering your copy.